General Return Policy
If you are unsatisfied with your purchase from the NeuroTennis Store for any reason, you may return it and request a refund subject to the conditions below.
All non-warranty returns will incur a 15% restocking fee based on the original purchase price. If you received free shipping on your order, we will also deduct our shipping costs from any eligible refunds.
To receive a refund of your purchase price, excluding any shipping charges, non-refundable taxes, and restocking fees, you must follow these three steps:
- Request a return authorization by emailing support@neurotennis.com within 15 calendar days of receiving your order, and we will reply with a return authorization number and shipping instructions.
- Return your purchase (including all parts included in the original package) in good physical condition.
- Include the return authorization number with your return (either on or within the package).
If your return does not meet any of these conditions, we may, in our discretion, refuse to accept it and deny your refund request.
Warranty: One-Year Limited (or longer where required by law)
We offer a one-year limited product warranty on all products. If you reside in the European Economic Area (EEA), and you purchased your NeuroTennis product in the EEA, the warranty period is two years from the date of purchase. To view the complete set of warranty terms, including all limitations and exclusions, or to learn how to obtain warranty service, please see the Terms of Sale.
