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If you are unsatisfied with your purchase from the NeuroTennis Store for any reason, you may return it and request a refund subject to the conditions below.
All non-warranty returns will incur a 15% restocking fee based on the original purchase price. If you received free shipping on your order, we will also deduct our shipping costs from any eligible refunds.
To receive a refund of your purchase price, excluding any shipping charges, non-refundable taxes, and restocking fees, you must follow these three steps:
If your return does not meet any of these conditions, we may, in our discretion, refuse to accept it and deny your refund request.
We offer a one-year limited product warranty on all products. If you reside in the European Economic Area (EEA), and you purchased your NeuroTennis product in the EEA, the warranty period is two years from the date of purchase. To view the complete set of warranty terms, including all limitations and exclusions, or to learn how to obtain warranty service, please see the Terms of Sale.